The situation surrounding the Covid-19 Virus causes concern and uncertainty for everyone. Because the situation cannot be predicted, we are as flexible as possible. We therefore offer a Corona-money-back guarantee for all bookings. Can your holiday not be able to continue because of Travelrequirements, then your holiday will be canceled free of charge.
- Book your holiday with a money-back guarantee;
- Can your holiday not be able to continue because of Travelrequirements, then your holiday will be canceled free of charge (7 days before your holiday starts we will judge your travelsituation);
- You will receive the full amount paid back to your account, or you choose to postpone your holiday to another date (the value of the booking will then be deducted from the new booking).
Book your holiday safely with our money-back guarantee!
When does the Corona Money Back Guarantee not apply?
We base our Corona Money Back Guarantee on the advice of the governments of your own country, the country you have to travel through and/or the country of your destination. When your trip is possible based on these recommendations, you cannot make use of the Corona Money Back Guarantee. If you travel to Austria, you must possess the right (travel) documents and be familiar with the current rules and measures. When Sterngucker can deliver the trip, but you wish to cancel it yourself, the standard cancellation conditions apply as always.
Travel and cancellation insurance
We recommend that you arrange travel and cancellation insurance. This in case you or one of your travel companions will be diagnosed with the corona virus.
Do you have any questions? Please do not hesitate to contact us.
Happy & Safe in the Zillertal Arena
In order to guarantee everyone a safe and relaxing holiday in the Zillertal Arena under the motto “Happy & Safe”, the Zillertal Arena offers a comprehensive package of measures for a safe holiday, in addition to the currently valid legal regulations.
Check out the links below for the most current information: